Frequently asked questions

Send us your machine's brand and model on WhatsApp. A photo of the machine helps too. We keep the bed sizes and bolt patterns for the machines commonly sold in India, so most of the time we can answer straight away. If your model isn't on our list, we'll tell you what to measure.

Look for a label, sticker or metal plate on the machine. Can't find one? Send us one photo of the whole machine and one of any label on it, and we'll work it out with you.

WhatsApp us your machine's brand and a photo, and we'll tell you exactly what to measure for that machine. Measure in inches or centimetres, and send a photo with the tape in it so we can check.

If your stand is still good and only the top is worn out, you may only need a new top. Before you order, send us these on WhatsApp:

1. Photos of the stand from above (take the old top off if you can) and of the underside of the old top where it bolts on.
2. The old top's length, width and thickness. If it has swollen or broken, measure the stand's top frame instead, from outside edge to outside edge.
3. The distance between the bolt holes, from the centre of one hole to the centre of the next.
4. On a treadle: where the belt comes up through the top, and where the machine’s hinges sit.
5. Your machine's brand and model, as written on the machine.

Usually yes. Send us the size you need and the machine you are mounting, and we'll give you a price. Custom tops take longer than tops in stock, and we give you the date on the call.

Before we cut, we confirm the final size and the machine cut-out with you. Tops cut to your size can’t be returned unless they are faulty, so please check the size carefully.

It depends on your machine and how many hours a day it runs. Each product page lists the materials that top comes in. Not sure? Tell us your machine and how long you sew each day, and we'll suggest one.

Tops and stands are sold separately, so you can keep a stand you already have. If a stand or frame is included with a top, its product page says so. Not sure which stand goes with your top? Send us the top's size and we'll tell you.

Check the product page for what's included. If it isn't clear, WhatsApp us before you order and we'll tell you exactly what's in the box. Stands are sold separately.

It depends on the top. WhatsApp us your machine's brand and model (and the motor, for an industrial machine), and we'll tell you which tops suit it.

WhatsApp us your machine and your stand, and we'll tell you what fitting involves for that top.

If a hole or cut-out does not line up with your machine, please stop. Send us a photo on WhatsApp before you drill or cut anything, and we’ll tell you what to do next.

Care depends on the finish, so WhatsApp us the product name and we'll tell you. Whatever the top, don't leave water standing on it — damp is what lifts a top from the inside.

Ask us where any item is made and we'll tell you straight.

Deliberate choice. Sizing a table top is a conversation — the wrong machine opening makes the whole top useless. We would rather ring you and check before money changes hands than arrange a refund afterwards. Place your order, we call to confirm, then you pay the way we agree on the call.

We agree it on the confirmation call. You can pay by UPI, bank transfer or cash on delivery, anywhere in India. Nothing is charged until we have spoken.

No. You can order as a guest, and it takes about a minute. An account lets you see your orders and their status: the ones you place while signed in, and earlier ones placed with the same email once you confirm that email.

We email you a copy of your order with your order number. Then we call you on the number you gave us, to confirm the machine model, the size and the delivery date. The call comes from +91 96381 82251, the same number as our WhatsApp. Nothing ships until we have spoken.

Not heard from us by then? WhatsApp your order number to +91 96381 82251.

WhatsApp your order number to +91 96381 82251, or call us back on +91 96381 82251. Nothing is charged for an order we haven't confirmed with you.

Standard delivery is ₹99, and free when your items add up to ₹4,999 or more. Express delivery is ₹199. Free delivery applies to standard delivery only. Express is a paid upgrade whatever the order value.

Standard delivery: 5–7 working days for items in stock. Express delivery: 2–3 working days for items in stock. Anything cut to order takes longer, and we tell you the real date on the confirmation call.

Yes, we deliver across India. Remote PIN codes may take a day or two longer, and we tell you when we call.

We send it through a courier or transport partner, and we tell you the delivery date on the confirmation call. Table tops are heavy, so please keep someone free to help receive it.

Before you sign, check the outer packing. If it is torn, crushed or wet, write 'received damaged' on the delivery slip and take a photo. Want to know how your item will be packed? Ask us.

Yes. We cover what we sell for 12 months against manufacturing faults. It does not cover damage from incorrect fitting or misuse, or use with a machine other than the one the top was made for. To claim, WhatsApp photos and your order number to +91 96381 82251.

Before you sign, check the outer packing. If it is torn, crushed or wet, write 'received damaged' on the delivery slip and take a photo. If the top is damaged, WhatsApp photos of the top and the packing, with your order number, to +91 96381 82251 within 48 hours of delivery. Transit damage is our problem, not yours — we replace it.

If we sent you something other than what you ordered, we replace it. If a top doesn't fit your machine, don't drill or cut anything: WhatsApp photos of the machine and the top, with your order number, to +91 96381 82251, and we'll work it out with you.

No. We replace or refund items that arrive damaged, have a manufacturing fault, or aren't what you ordered, but we don't take items back because of a change of mind. That's why we check your machine and the size with you on the call — it's the easiest time to change anything.

If you haven't paid yet, there is nothing to refund. If you have paid and a refund is due, we refund you by the method you paid with. If you paid cash on delivery, we agree with you on the phone how to send it.

Yes. The easiest time is on our confirmation call — you can change the size, material, colour or delivery option then. After the call, WhatsApp your order number to +91 96381 82251 before it ships and we'll sort it.

Yes. Call or WhatsApp +91 96381 82251 with your order number before it ships. Nothing is charged before our call. If you have already paid, see "How do I get a refund?" above. If it has already shipped, WhatsApp us and we'll tell you your options.

Yes. For 5 or more tops, WhatsApp us the number of machines, their models and your city, and we'll send you a quote.

Yes. Every order comes with a GST invoice. To have your business name and GSTIN on it, add them at checkout or tell us on the confirmation call.